Faq

Airport Transfer FAQ

When is the best time to book?

You can book your transfer up to 24 hours before departure, but we recommend that you book as early as possible. When you need a transfer within 24 hours, please contact our customer service.

Will I be brought directly to my hotel or private accommodation?

Yes. Our service is understood in principle from door to door. The driver will take you directly to one you specified booking address.

Will there be other passengers driving in the same vehicle with me?

No. We only offer private transfers.

In our group there are young children. Can you provide children’s seats?

On most vehicles this is possible. Please enter your booking online, how many children or babies ride, the child seats or booster seats are provided free of charge.

How to pay?

When you book, you can choose the following payment options: Cash to the driver or via paypal

Are the costs per person?

No, you pay per Vehicele.

I have not had any confirmation or voucher by e-mail. What should I do?

You get your voucher 10 Minutes after booking in rare cases, it is possible that your e-mail server or your software mistakenly classify our e-mail as spam. If you feel that you already should have received a message from us, please contact our customer service via e-mail or phone.

You claim to offer the best transfer, but I've seen cheaper offers!

We strive to offer our customers the best value for money. Please do remember, however, that there are unscrupulous and fraudulent providers, while requiring surprisingly low prices, but do not provide adequate service.

When will be pick up for my return flight?

You will find this information in your transfer confirmation. These are 3-4 hours before departure.

How do I find my driver on arrival?

You will meet your driver of the exit of the Terminal building with a sign (with your name plate) and Euron Transfer logo.

What happens if the driver was late?

Transfer dates and time are always 24 hours agreed with the driver, so the probability that the driver is late, is extremely low. However, if you have trouble finding the driver, you can always call our customer service (phone number is on your booking receipt) and we will help you.

What happens if my flight is delayed?

All delays will be pursued to ensure that your driver will wait for the correct time. You can notify us by text message at the number 004915147027097.

My flight details have changed. Can I move the transfer?

Yes. This is not a problem, please send us an email to info@eurontransfer.com with your new details and we will send you a new confirmation by email.

The number of passengers has changed, can I choose a different vehicle?

Yes. Please contact as soon as possible, be conducted with the customer service and to solve possible a transfer to a larger or smaller vehicle.

I forgot a piece of luggage in the vehicle. How can I get it back?

We will make every effort to return your luggage to you, either at your residence or your home address. For shipments abroad, you pay the costs.

Is there a passenger accident insurance?

Yes.